Privacy Policy & Data Transparency
At RAW COCO BURST (London Juice Company), we value your trust and are dedicated to protecting your personal and commercial trade data in full compliance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
We only collect the data necessary to provide beverage products, wholesale pricing, container export logistics, and distributor services. We never sell your personal information to third-party brokers, and you retain complete statutory rights to access, amend, or delete your data at any time.
1. Data Controller Information
For the purposes of applicable data protection legislation (including the UK GDPR and the Data Protection Act 2018), the data controller responsible for the collection and processing of your personal information is:
2. Information We Collect
We collect personal and commercial information across several touchpoints when you visit our website, place commercial orders, request container quotations, or apply for regional distributorships:
Identity & Contact Data
Full name, corporate email address, telephone/WhatsApp number, job title, and company name.
Commercial & Trade Data
Destination sea ports, country territory preferences, estimated container volume requirements, and import licenses.
Technical & Device Data
IP address, browser type and version, time zone setting, operating system, and referral URLs collected automatically via cookies.
Communication History
Records of correspondences, email requests, sample courier shipments, and proforma inquiries.
3. Lawful Basis for Data Processing
Under Article 6 of the UK GDPR, we only process personal information where a valid legal ground exists:
- Contractual Necessity: Processing required to prepare formal proforma invoices, FOB/CIF shipping documentation, sample courier dispatches, and master distribution agreements.
- Legitimate Interests: Operating and securing our digital infrastructure, conducting internal trade analytics, and preventing fraudulent RFQ inquiries.
- Legal Obligation: Maintaining accounting, VAT, customs declaration, and tax records in compliance with UK HMRC and international export laws.
- Consent: Where you have explicitly opted in to receive our monthly beverage market intelligence and product updates. You may withdraw consent at any time.
4. International Transfers & Third-Party Disclosure
We do not sell, rent, or lease personal information. We may share relevant data with trusted service providers solely to execute commercial trade contracts:
- Ocean Carriers & Freight Forwarders: Major shipping lines (e.g. Maersk, MSC, CMA CGM) to generate Bills of Lading and customs manifests.
- Express Courier Services: DHL, FedEx, and UPS for physical sample tasting kit deliveries.
- Regulatory Authorities: Customs brokers, port health authorities, and tax agencies when legally mandated.
Where personal data is transferred outside the United Kingdom or European Economic Area (EEA), we enforce UK International Data Transfer Agreements (IDTAs) and Standard Contractual Clauses (SCCs) to ensure equivalent data protection.
5. Data Retention & Storage Security
We retain personal and commercial inquiry data only for as long as necessary to fulfill the operational purposes for which it was gathered:
| Data Category | Retention Period | Purpose |
|---|---|---|
| Commercial Contracts & Orders | 6 Years from Transaction Date | UK HMRC & Corporate Tax Compliance |
| General & Sample Inquiries | 24 Months | Commercial Follow-up & Territory Auditing |
| Web Analytics & Logs | 14 Months | Performance & Security Optimization |
6. Your Statutory Legal Rights
Under the UK General Data Protection Regulation and the Data Protection Act 2018, you possess comprehensive rights over your personal data:
To exercise any of your statutory rights, please contact our Data Protection Officer directly:
Submit Data Subject Request (DSR)7. Cookies & Web Tracking
Our website utilizes strictly necessary cookies to ensure navigation, responsive layouts, language switching, and interactive form operations. Optional performance cookies help us analyze aggregate traffic.
You can manage, restrict, or disable cookies at any time via your browser settings. For full details on cookie categories and duration, please consult our dedicated Cookie Policy.
8. Regulatory Inquiries & UK Supervisory Authority
If you have questions, concerns, or complaints regarding how we handle your personal data, we encourage you to contact our Data Protection Team first so we can resolve the issue promptly:
Data Protection Officer
RAW COCO BURST / London Juice Company
Address: 3 Pentland Close, London, N9 0XN, UK
Email: queries@londonjuicecompany.com
Phone: +44 7949 286749
You also maintain the legal right to lodge a formal complaint with the UK supervisory authority for data protection:
Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom
Helpline: +44 303 123 1113 | Website: www.ico.org.uk
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